Unattributed installs
An install that nothing could link to a visit is not a dead end. On paid plans, CLItrail says why it is unattributed, from what the hook reported about the machine, so you know which step would have caught it.
#The two reasons
| Reason | When | What gets attribution |
|---|---|---|
Safari safari | The machine’s default browser is Safari, or it is a Mac with no profile of a browser the hook can read, so the visit was most likely in Safari. | Show the handoff command from prepareInstall({ mode: 'auto' }): auto mode prepares it for Safari. |
External external | Anything else: the visit happened somewhere the hook cannot see, such as another computer, a phone, a container, a remote server or another OS user. | The handoff command for remote and container installs; reconstruction for journeys on the same network. |
The detail also records the basis: default_browser when the machine reported one, no_supported_browser_profile for a Mac without a readable profile, or no_receipt when the hook reported no default browser.
#Where you see it
- Overview splits installs into attributed, reconstructed, Safari and External.
- Install events shows each install’s reason.
- Webhooks carry it as
data.attribution.unattributed_reason:safari,external, ornullwhen the install was attributed.
Installs on Free are counted only, so they have no reason. Reports from older hook scripts, which send neither the default browser nor the browser families, always count as External.